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@tony @quixoticgeek I have literally had middle management come in and tell us to spend the last two days before a release deadline to just randomly close as many bug reports as possible to get below the max allowed bugs for release. "The users can resend their bug reports after the release date". Any simple metric can be subverted.
@wfk @tony @quixoticgeek Isn't this why the Environment Agency has just been accused of not inspecting sites? It's always a mistake to set KPIs by factors that are not entirely within the organisation's control.